Order Tracking
A tracking number will be provided via email once the order has shipped. Delivery timing will vary depending on the carrier and destination. For date-sensitive orders, please call us directly at 253-851-4949.
Shipping & Handling Charges
Shipping & Handling charges are noted during the check-out process.
Shipment Timing
We ship wine on Monday through Thursday using the shipping method that you select for your order. Orders placed by 9am PST on Monday through Wednesday will ship the same day. Orders placed after 9am will ship the next applicable shipping day. During special promotions, please allow up to 3 business days for your order to be charged and processed, plus the estimated shipping timeframe for the shipping method you have selected.
Signature Requirements
Due to alcoholic contents, the signature of a person 21 years or older is required at the time of delivery. If you would like to make specific arrangements with the carrier handling your delivery, you can do so by calling the carrier directly and providing the package tracking number.
Multiple Delivery Attempts
If no one is available to receive the package and it can not be left in a secure location, two subsequent attempts to deliver will be made. Three delivery attempts will be made on three consecutive business days. After three delivery attempts, the wine will be returned to our facility.
Benefits of Using a Commercial Delivery Address
We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order.
Weather Holds
Wine is a perishable product and extreme weather conditions can impact the overall quality. We are committed to delivering great, high quality, and delicious wine. During the winter, wine runs the risk of freezing when shipped via standard ground shipping in non-temperature regulated trucks; during the summer, wine runs the risk of overheating when shipped in this same method. If you are placing your order during extreme weather conditions, we highly recommend upgrading your shipping method to express shipping as air transportation helps prevent possible over-heating or freezing of the wine. During extreme weather, ground shipments may be placed on hold at the discretion of our shipping manager. In the event we choose to hold your shipment, you will receive an email notice from the shipping manager.
Damages
We utilize the best quality shipping companies available. Please inspect all packages as soon as they are received. Should any bottle(s) be broken during shipping, please contact us at sales@olallawines.com or 253-851-4949 within 48 hours of receipt of your package(s), so that we can initiate a claim with the shipping company. Please keep the original package(s) and the contents exactly as you found them if possible. In most cases, we will arrange to have the wine picked up. If the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns for damages cannot be processed after 10 days.
Refused/Missed Deliveries
Orders that are shipped and refused by the customer or returned by the shipping company as "unable to deliver" will be credited the cost of the product minus any and all shipping charges. Prior to placing an order, we strongly suggest you confirm an adult (21+) will be available to sign for the delivery, especially if you are sending a gift.